FAQs
Answers to frequently asked questions.
63 articles
GENERAL
General FAQs
- Can anyone join ISO?
- What is conformity assessment?
- Does ISO carry out certification?
- Can I use the ISO logo?
- How can I find a certification body?
- How can I find out which standards are equivalent to ISO standards?
- How does ISO decide what standards to develop?
- Why is there a charge for standards?
- What is ISO's relation to governments?
- Who pays for ISO?
- Who runs ISO?
- How much does a certification cost?
- How to verify an accredited certification
PURCHASING
Purchasing ISO Standards and Publications
- How can I purchase ISO products?
- What is the ISO Online Browsing Platform (OBP)?
- Can I access the Online Browsing Platform (OBP) and my products offline?
- Can I pay in my local currency? What is CHF?
- What is ISO's Tax Policy?
- Who can purchase through the ISO Store?
- How do I create or manage my Account?
- How do I download my electronic documents?
- How can I get an invoice for my purchase?
- When will I receive my shipment?
- What is the ISO Returns Policy?
- Can I purchase a product that someone else is going to use?
- Purchasing Withdrawn ISO Standards
- Requesting a formal offer (proforma invoice) for ISO Standards and products
- What are the licensing requirements for ISO graphical symbols when external parties, like subsidiaries, are involved?
- How do I reset my password or regain access to my account?
- What are the payment policies for the ISO Store, including accepted methods, changing payment methods, and bank transfer processes?
- What are the pricing options for a multi-user license for ISO standards?
- How does the invoicing process work when purchasing ISO standards?
- Can RFC (Mexican tax ID) be included in ISO invoices or purchase documents?
- What should I know about accessing and downloading ISO standards?
- How can I pay for ISO standards via bank transfer?
- How can ISO standard PDFs be accessed, delivered, and used while complying with licensing terms?
- How can I upgrade to a redline bundle and request a refund for a previous order?
STANDARDS, HANDBOOKS & OTHER PUBLICATIONS
Questions about standards, handbooks and other publicaitons
- How can I access the ISO Standards and Handbooks that I purchased?
- What can I do with the standard I have purchased?
- What is an Adobe Acrobat PDF?
- What is an ePub?
- What is a watermark?
- I want to purchase a corrigenda, but it is not available on the ISO Store?
- If I purchase a Draft, will I get the final publication for free?
- What is a Redline document?
- Can I post the standard I have purchased on the intranet?
GRAPHICAL SYMBOLS
Questions about ISO Graphical Symbols collections
COUNTRY CODES COLLECTION
Questions about the country codes collection
- What is a country codes collection and why purchase it?
- What can I do with the country codes collection that I have purchased?
- Will I be notified of any updates made to the country codes collection?
- What happens when my country codes subscription expires?
- How did ISO 3166 start?
- How is ISO 3166 used?
- Why are there some code elements for entities that do not meet the definition of country?
- What are the Parts of ISO 3166?
- What is ISO 3166?