FAQs
Answers to frequently asked questions.
50 articles
GENERAL
General FAQs
Can anyone join ISO?
What is conformity assessment?
Does ISO carry out certification?
Can I use the ISO logo?
How can I find a certification body?
How can I find out which standards are equivalent to ISO standards?
How does ISO decide what standards to develop?
Why is there a charge for standards?
What is ISO's relation to governments?
Who pays for ISO?
Who runs ISO?
How much does a certification cost?
How to verify an accredited certification
PURCHASING
Purchasing ISO Standards and Publications
How can I purchase ISO products?
What is the ISO Online Browsing Platform (OBP)?
Can I access the Online Browsing Platform (OBP) and my products offline?
Can I pay in my local currency? What is CHF?
Which payment methods are accepted by ISO?
What is ISO's Tax Policy?
Who can purchase through the ISO Store?
How do I create or manage my Account?
How do I download my electronic documents?
How can I get an invoice for my purchase?
When will I receive my shipment?
What is the ISO Returns Policy?
Can I purchase a product that someone else is going to use?
Purchasing Withdrawn ISO Standards
Requesting a formal offer (proforma invoice) for ISO Standards and products
What are the licensing requirements for ISO graphical symbols when external parties, like subsidiaries, are involved?
STANDARDS, HANDBOOKS & OTHER PUBLICATIONS
Questions about standards, handbooks and other publicaitons
How can I access the ISO Standards and Handbooks that I purchased?
What can I do with the standard I have purchased?
What is an Adobe Acrobat PDF?
What is an ePub?
What is a watermark?
I want to purchase a corrigenda, but it is not available on the ISO Store?
If I purchase a Draft, will I get the final publication for free?
What is a Redline document?
Can I post the standard I have purchased on the intranet?
GRAPHICAL SYMBOLS
Questions about ISO Graphical Symbols collections
How can I purchase Graphical Symbols?
How do I access the Graphical Symbols that I have purchased?
What can I do with the Graphical Symbols that I have purchased?
Will I be notified of any updates made to the Graphical Symbols Collection?
What happens when my subscription expires?
COUNTRY CODES COLLECTION
Questions about the country codes collection
What is a country codes collection and why purchase it?
What can I do with the country codes collection that I have purchased?
Will I be notified of any updates made to the country codes collection?
What happens when my country codes subscription expires?