FAQs
Answers to frequently asked questions.
57 articles
GENERAL
General FAQs
Can anyone join ISO?
What is conformity assessment?
Does ISO carry out certification?
Can I use the ISO logo?
How can I find a certification body?
How can I find out which standards are equivalent to ISO standards?
How does ISO decide what standards to develop?
Why is there a charge for standards?
What is ISO's relation to governments?
Who pays for ISO?
Who runs ISO?
How much does a certification cost?
How to verify an accredited certification
PURCHASING
Purchasing ISO Standards and Publications
How can I purchase ISO products?
What is the ISO Online Browsing Platform (OBP)?
Can I access the Online Browsing Platform (OBP) and my products offline?
Can I pay in my local currency? What is CHF?
What is ISO's Tax Policy?
Who can purchase through the ISO Store?
How do I create or manage my Account?
How do I download my electronic documents?
How can I get an invoice for my purchase?
When will I receive my shipment?
What is the ISO Returns Policy?
Can I purchase a product that someone else is going to use?
Purchasing Withdrawn ISO Standards
Requesting a formal offer (proforma invoice) for ISO Standards and products
What are the licensing requirements for ISO graphical symbols when external parties, like subsidiaries, are involved?
How do I reset my password or regain access to my account?
What are the payment policies for the ISO Store, including accepted methods, changing payment methods, and bank transfer processes?
What are the pricing options for a multi-user license for ISO standards?
STANDARDS, HANDBOOKS & OTHER PUBLICATIONS
Questions about standards, handbooks and other publicaitons
How can I access the ISO Standards and Handbooks that I purchased?
What can I do with the standard I have purchased?
What is an Adobe Acrobat PDF?
What is an ePub?
What is a watermark?
I want to purchase a corrigenda, but it is not available on the ISO Store?
If I purchase a Draft, will I get the final publication for free?
What is a Redline document?
Can I post the standard I have purchased on the intranet?
GRAPHICAL SYMBOLS
Questions about ISO Graphical Symbols collections
How can I purchase Graphical Symbols?
How do I access the Graphical Symbols that I have purchased?
What can I do with the Graphical Symbols that I have purchased?
Will I be notified of any updates made to the Graphical Symbols Collection?
What happens when my subscription expires?
COUNTRY CODES COLLECTION
Questions about the country codes collection
What is a country codes collection and why purchase it?
What can I do with the country codes collection that I have purchased?
Will I be notified of any updates made to the country codes collection?
What happens when my country codes subscription expires?
How did ISO 3166 start?
How is ISO 3166 used?
Why are there some code elements for entities that do not meet the definition of country?
What are the Parts of ISO 3166?
What is ISO 3166?