As per our Terms & Conditions, except in the case of an error made by the ISO Central Secretariat, ISO does not accept returns, nor provide a refund for PDF and ePub documents. For physical documents (paper or CD-ROM), the return has to be accepted by the ISO Central Secretariat first, who will explain the procedure to follow. Please note that orders will be credited only upon receipt of the returned goods.
Information: Should you have any doubts about a standard you are interested in, you can refer to our Online Browsing Platform (OBP) where you can preview different sections of the standard free of charge. For more complete information, you can also contact our Customer Service team or the ISO member in your country.