How can I retrieve and download my invoices from the ISO Store?
If you need to access and download your invoices from the ISO Store, follow the steps below. This guide also provides alternative methods for retrieving invoices if they are not visible in your account or email.
Overview of Invoice Retrieval
Invoices for your purchases or subscription renewals in the ISO Store can be accessed directly through your account. If you encounter issues, such as not receiving an invoice by email or not finding it under the Orders list, alternative methods are available to ensure you can retrieve your invoice.
Steps to Access Invoices via ISO Store
Log in to your ISO Store account using the email address associated with your purchase.
Navigate to the Orders tab in your account.
Locate the relevant order number and click on Invoice.
A list of all renewal invoices associated with that order will appear. From here, you can:
View the invoice
Download the invoice as a PDF
Email the invoice to yourself
Alternative Methods for Invoice Retrieval
If you cannot find your invoice in the ISO Store account or have not received it by email, try the following:
Contact ISO Customer Service: Request a PDF copy of your invoice directly from the customer service team.
Check Order History: Ensure you are logged into your account and review the order history to locate and download the invoice.
Tips for Ensuring Invoice Visibility
Always log in with the same email address used for the purchase to ensure all orders and invoices are visible in your account.
Check your email inbox and spam/junk folders for any missed invoice emails.
Important Note on Invoice Modifications
ISO regrets to inform you that once an order has been confirmed and an invoice has been generated, the invoice information can no longer be modified. Therefore, please make sure that all the Account information is up to date.