The ISO 9000 family is a set of internationally recognized standards for quality management systems (QMS). The centerpiece of this family is ISO 9001, but several other standards in the family provide supporting guidance and best practices for organizations looking to strengthen specific facets of their quality management.
ISO 9001: The Core Standard
ISO 9001 is the only certifiable standard in the ISO 9000 family. It sets out the requirements for establishing, managing, and continually improving a quality management system. Organizations of all types and sizes use ISO 9001 to ensure they meet customer and regulatory requirements and deliver consistent, high-quality products and services
Other Standards in the ISO 9000 Family
Beyond ISO 9001, the ISO 9000 family contains more than a dozen important standards, technical reports, and guidelines that address specific quality management topics, including terminology, customer satisfaction, auditing, measurement, documentation, project management, and more. These standards help organizations implement ISO 9001 more effectively and address specialized areas.
Examples of Supporting Standards
ISO 9000: Fundamentals and vocabulary (essential for understanding QMS concepts, terms, and definitions).
ISO 9004: Guidance for achieving sustained organizational success through quality management (goes beyond ISO 9001).
ISO 19011: Guidelines for auditing management systems (covers both quality and environmental audits).
ISO 10001–10004: Guidelines on customer satisfaction, including codes of conduct, complaints handling, dispute resolution, and measuring satisfaction.
ISO 10005: Quality plans.
ISO 10006: Quality management for projects.
ISO 10007: Configuration management.
ISO 10008: B2C e-commerce transactions.
ISO 10012: Measurement management systems.
ISO/TR 10013: QMS documentation.
ISO 10014: Realizing financial and economic benefits from quality management.
ISO 10015: Training.
ISO/TR 10017: Guidance on statistical techniques for ISO 9001.
ISO 10018: People involvement and competence.
ISO 10019: Selecting QMS consultants and services.
In summary:
There are over a dozen other standards in the ISO 9000 family, besides ISO 9001, that help organizations implement, maintain, and continually improve specific aspects of their quality management system—ranging from customer satisfaction, training, measurement, and planning to auditing, documentation, and configuration management.
For the complete, updated list and to find the most relevant standard for your needs, please visit the official ISO 9000 family page and refer to the selection and use guide (PDF) provided by ISO.